Refund Policy
Jan 09, 2026
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Refund Policy
Understanding when and how refunds are processed on Models.lk.
When Refunds Apply
- Booking cancelled by talent/agency
- Job not completed as agreed
- Significant issues with delivered work
- Double charges or billing errors
Refund Process
- Report the issue through your booking
- Our team reviews the case
- Both parties may be contacted
- Decision is made based on evidence
- Refund processed if approved
Refund Timeline
- Decision: 3-5 business days
- Processing: 5-10 business days after approval
- Funds appear: Depends on your bank
Non-Refundable Situations
- Completed jobs with no issues
- Client no-shows
- Change of mind after work completed
- Cancellations within 24 hours of job
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